Special needs

Include items for infants, the elderly or family members with special needs. Infants and elderly people cannot adjust to cold or extreme heat as well as others and may need to be taken to a relative's or friend's home, a shelter or a hotel. 


If you depend on electrically powered medical equipment, ask your physician about emergency battery back-up systems. If you are homebound and use life-support equipment not supported by back-up power, you may qualify for Westar Energy's life support service.

Keep in mind

Cordless phones and automatic garage door openers require electric energy to work. Keep a corded phone as a backup. Learn how to open your garage door manually.

Power surges

You may want to consider meter-based or point of use surge protection devices to safeguard your home appliances and electronics in the event of a lightning strike or power surge. 

Personal generators

If you plan to use a generator during an extended power outage, do so with caution. Generator safety tips.

Security deposits may be requested at the time of application for service or at any time thereafter if one of the following criterion is met:

• Customer has no credit history with Westar Energy.



• Customer has not met 9 out of 12 on time payments (12-month period).



• Customer has an undisputed, unpaid bill.



• Customer has interfered with, tampered with or diverted service.



• Customer who fails to pay an undisputed bill before the delinquency date for three consecutive billing periods, one of which is at least 60 day in arrears.

Deposit Amount

• The deposit will equal two times the projected average bill for a 12-month period.
  (For example: The average monthly bill is 75.00. The deposit = 150.00)



• Any customer that has been documented diverting service may be charged an additional deposit based on usage for one month.